General Terms and Conditions for our online shop “gobelka.com”  including right of withdrawal

General

By accessing and using www.gobelka.com you agree to the following terms and conditions.

Changes To Terms And Conditions

We reserve the right to change these terms & conditions from time to time so would recommend that they are reviewed regularly. All changes are effective as and when they are published on the website.

Intellectual Property And Content

All trademarks, logos, images, and content remain the property of Belka Groups (“BELKA”)  and/or its affiliates, licensors, or suppliers. You are not permitted to reproduce, duplicate or manipulate any of the content and/or images without the explicit consent of BELKA, unless for personal use.

Accuracy Of Content

All information displayed on this website (verbal or written) is for guidance only and is provided in good faith and without warranty, and although every effort has been made to ensure all the product details, descriptions & prices are correct they are for guidance purposes only and not binding. Every effort is made to ensure that the color and design of the product appear as accurately as possible, however, the actual colors you will see can vary dependent on your computer equipment and as such we cannot guarantee that the goods on delivery will reflect the color on your computer.

Any links from this site are for convenience purposes only and should not be deemed as an endorsement for the products or services therewith. Aventta shall not be liable to any person for loss or damage arising from the use of the information contained within this site or in any linked sites.

Damage To Your Computer

Although we make every effort to make sure that this site is free from viruses and defects unfortunately we cannot guarantee that use of this website or those linked from it will not cause damage to your computer. Aventta will not be liable for any loss or damage caused from the use of this site.

  1. Scope

1.1 The online shop “gobelka.com” is owned and run by Aventta Trading Industrial GmbH (“Aventta”)

1.2 These General Terms and Conditions (“GTC”) apply to all offers, contracts and deliveries made upon the buyer’s orders via our online shop “GoBelka”, if such buyer is a consumer.

Consumer is every natural person, who concludes a legal transaction for a purpose which is neither commercial nor self-employed.

For Consumers with residence outside the European Union these deviations apply:

  • The right of withdrawal (clause 4) does not apply.
  • The option for online dispute (clause 11.3) does not apply.

1.3 These GTC do also apply to all offers, contracts and deliveries made upon a Commercial Buyer’s orders via our online shop “gobelka.com” with the following deviations:

  • Clauses 4 (right of withdrawal), 9 (retention of title) and 11.3 (online dispute) do not apply.

Commercial Buyer is a natural or legal person, who concludes a legal transaction for its commercial or self-employed purpose.

  1. Offer and Conclusion of Contract

2.1 The presentation of products in our online shop is our invitation to you to make your order.

2.2 You can add the products you would like to buy to your “cart”. You can use the corresponding button in the navigation bar to call up your ” cart” and you can make changes in your cart at any time.

2.3 You can enter the purchase procedure by clicking the button “go to checkout”. After entering your personal contact details, the delivery address and choice of payment mode your individual order shall be shown as order summary. You can change your order via button “back” or you can finalize your order via button “purchase”.

2.4 Upon finalizing your order the binding contract has been concluded.

2.5 After receipt of your order by us you will receive an order confirmation via email.

2.6 After dispatchin your order you will receive a shipping confirmation incl. a tracking ID.

  1. Right of Withdrawal

3.1. Consumers having their residence in the European Union have a right of withdrawal by law in accordance with clause 4.2. The right of withdrawal does not exist in the event of customized goods.

3.2. Withdrawal

  • Right of withdrawal

You have the right to withdraw from your contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires

  • physical possession of the goods.
  • (in the event of partial delivery): physical possession of the last good.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from your contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. Please send your withdrawal via email to   Aventta GmbH:

[email protected]

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

  • Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may hold back repayment until we have received the returned goods or until you have sent proof you have returned the goods to us; the earlier event is decisive.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

  1. Price and Delivery Costs

4.1. The prices set forth on the individual product page include the VAT-rate valid in the country of delivery destination, delivery costs are charged in addition.

4.2. Delivery costs are charged per delivery. Delivery costs shall be shown during your ordering process.

  1. Delivery

5.1. On the individual product page you will find the general delivery-period.

5.2. The individual delivery period will be shown during the order process after you have inserted the shipment address. The delivery time commences upon receipt of your payment on the bank account of Aventta.

5.3. Deliveries to countries outside of the European Union may invoke additional costs, e.g., custom charges and import duties, which shall be borne by you.

  1. Payment

6.1. During the ordering process you can choose your favourite payment mode.

6.2. After your choice of payment mode you will be redirected to the webpage of the respective provider and there you enter your bank details.

  1. Warranty

7.1. If you believe the goods to be defective you can inform us about your concerns via the complaint form. Please upload a picture of the label of the respective good and a picture of the defect. Our service team shall consult with you.

7.2. If our service team confirms that there is a defect, we shall send to you a defect-free replacement or we shall reimburse the purchase price including delivery costs. The defective goods shall not be returned.

7.3. Please take note of the following information regarding the question of a defect:

  • Deviations in size of +/- 5% are not avoidable during production and thus not a defect;
  • Deviations in colour between different production numbers (serial no.), e.g., between sample cards and actually received goods, are not avoidable and thus not a defect;
  • Wallpaper being made out of or comprising natural fibres may have alternating colour effects; loose fibres may be visible. These are no defects.
  • Deviations in colour between your computer screen and the actually received goods may not necessarily be a defect.
  • Goods ordered in excess are no defect, even if the calculator on our online shop has been used.
  1. Retention of Title

The goods remain our property until their invoice has been paid completely.

  1. Data Protection

For questions about data protection please see our privacy policy (declaration on the protection of data subject rights.

  1. Choice of Law, Place of Performance, Online Dispute, Registration

10.1. Our legal relation is governed by German law, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

10.2. Place of performance is our place of business.

10.3. Applicable for Consumers with EU-residence: The European Commission provides a platform for online disputes which you can find here: https://ec.europa.eu/consumers/odr/ . We are willing to participate in such online dispute procedure.